FAQ's
Have questions? We’ve got answers. Whether you're customizing your first sign, curious about turnaround times, or wondering how to care for your piece, this page covers the most common things our clients ask. At The Motif Haus, we’re all about making your experience seamless and stylish—from first click to final delivery.
If you don’t see your question below, feel free to get in touch—we’re always happy to help.
Orders
Below are some of are common questions about orders
Can I preview my design before it’s made?
Yes! We email you a digital proof within 1–2 business days of placing your order. Nothing gets printed until you approve the final design.
How long does it take to make a custom sign?
Custom signs typically take 2–3 weeks from design approval to dispatch. Rush options are available at checkout.
Do you offer rush orders?
Yes—we offer rush processing and expedited shipping at checkout. If your event is very soon, contact us directly to confirm we can meet your timeline.
Can I edit my order after it’s placed?
If we haven’t started production, yes. Please contact us as soon as possible to request changes.
How do I order a welcome sign?
Each welcome sign comes with 5 unique design compositions to choose from. To place your order:
- Browse through the design options and select your favorite.
- Choose your size — the most popular is 24" x 71".
- Select your hanging style: either a dowel pocket or metal grommets.
- Enter your custom wording (names, date, etc.) in the provided fields.
Once submitted, we’ll send you a digital proof to approve before we begin production.
Care and Handling
Below are some common questions about how to care for your sign
How should I care for my linen sign?
Store flat or rolled in a dry area. If wrinkles occur, gently remove them using a steamer or a low-heat iron with a cloth barrier.
Do not iron directly on any printed text or designs.
Avoid machine washing or using bleach.
Cleaning Instructions for Acrylic Signs
To clean your acrylic sign, gently wipe with a soft, damp microfiber cloth. For tougher spots, use a mild soap and water solution.
Avoid harsh cleaning chemicals, alcohol-based cleaners, or abrasive materials, as these can damage the surface and cause the printed design to fade or peel.
Always handle with care to preserve the clarity and quality of the sign.
Products
Below are some common questions about our products
Tell me more about the linen fabric
This fabric is bleached by removing its natural pigment, resulting in a soft, slightly off-white shade.
At 7.1 oz, this "Rustic" linen has a heavier weight and a beautifully textured look and feel. It's durable and holds a bit more body.
Softened for a smoother hand, though not pre-washed.
How do the signs stand or hang?
We offer multiple display options:
- Linen signs: dowel pockets or grommets
- Acrylic signs: drill holes for hanging or stands for tabletop use
- Stands can be purchased separately or added as an option on each listing.
Should I choose to include drill holes in my acrylic sign?
You should have drill holes if:
- You’re mounting the sign to a wall, door, or surface using screws or standoffs.
- You want to hang it with rope, chain, or wire.
- You’re looking for a clean, secure, and professional display—especially for permanent or semi-permanent installations.
You might skip the drill holes if:
- You plan to use adhesive, easels, or frames to display the sign.
- It's a temporary or tabletop setup where holes aren’t necessary.
- You want a clean, frameless look without any visible hardware.
Not sure? Think about how and where you’ll display it—drill holes are great for versatility, but not always needed for every project!
Should I choose a dowel rod pocket or grommets for my linen sign?
It depends on how you plan to hang and display your sign!
Choose a dowel rod pocket if:
- You want a clean, seamless look with no visible hardware.
- You plan to hang the sign on a wooden rod, curtain rod, or branch.
- You're going for a soft, natural, or rustic style.
Choose grommets if:
- You’ll be using hooks, ribbon, or rope to hang the sign.
- You want to be able to quickly hang and remove the sign.
Featured collection
The Seasons Linen Welcome Sign